Frequently asked questions about ordering from Paper Zone
- How do I know if I can trust the security on this site?
- What is the Paper Zone return policy?
- How do I place credit card orders on-line?
1. How do I know if I can trust the security on this site?
Paper Zone guarantees that every transaction you make with us will be safe. This means that all of your transactions are encrypted and that you will pay nothing if unauthorized charges are made to your credit card.
All of your information is transmitted to us securely using SSL. SSL encrypts all of your personal information, including credit card number, name, and address, so it cannot be read as it travels over the Internet.
If fraudulent charges are made to your credit card, you are protected by the Fair Credit Billing Act. This Act states that your bank cannot hold you liable for more than $50 of fraudulent charges made to your credit card. If fraudulent charges are made to your credit card and your bank does hold you liable for any or all of this $50, Paper Zone will cover the entire liability for you, up to the full $50. Paper Zone will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Paper Zone while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
The security of your on-line business transactions is one of our greatest concerns. Paper Zone guarantees that your shopping experience will be safe and worry-free. You may transmit your personal and credit card information on our web site with peace of mind and trust in us.
2. What is the Paper Zone return policy?
Paper Zone is committed to your satisfaction. If your purchase is damaged, defective, or does not meet your expectations in any way, simply return it for a refund, or exchange.
- All returns and exchanges must be new, unused, and contain all original packaging and accessories and must be accompanied by a receipt.
- Any refund will be made at the lowest selling price with receipt.
- All returns or exchanges must be made within 30 days of purchase.
- Books, tools, opened QuicKutz dies and software are non-refundable. Defective merchandise may be exchanged for a replacement of the same item.
- No returns will be processed on discontinued merchandise.
- Holiday and seasonal merchandise on clearance at time of return will be refunded at the current clearance price.
- Gift cards are non-refundable.
- A Return Authorization number must accompany all returns. Please call customer service at 1-866-664-0919 to obtain an RA number.
Our return center will process the merchandise that you ship back to Paper Zone and you will be refunded for the cost of the product, and sales tax if applicable on the credit card used to purchase the order. Shipping charges are non-refundable. Processing your return usually takes two business days from the time that we receive your shipment. Please send all returns to:
Paper Zone
Attn: Customer Service (Your Return Authorization Number Here)
1911 First Avenue South
Seattle, WA 98134
3. How do I place credit card orders on-line?
- Browse Paper Zone product catalog until you find products you wish to purchase.
- Press "Add To Cart" button next to the item you would like to purchase.
- Continue Shopping, and add desired products to your cart.
- You can then sign in with customer information, or create a new account.
- During the checkout process, you will be asked for Billing, Shipping, and Payment Information.
- You can review the steps of the process at any time.
4. Tax Information
Paper Zone has a business presence in Washington State, therefore we are required by law to charge sales tax on orders with Washington billing addresses.
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customerservice@paperzone.com